Shipping & Return Policy
We currently offer a flat-rate standard shipping of $9.99 for order(s) below $49. All orders above $49 are FREE! In order to make all of our products more affordable, please allow time for processing and shipping. In general, purchases will take 1 or 2 days for processing and up to 14 to 20 days for delivery. In most cases, items are usually delivered within 7 to 10 business days. Please note that some products are shipped from a different warehouse therefore the same order may arrive in separate packages and in different times. Option for express and expedited shipping are not available at this time. Transit and delivery time frame usually varies based on shipping address. Orders placed after 5 PM (CST) will be processed the following business day for shipping purposes. We can ship to P.O. Boxes if the package is less than 10 pounds and will ship through USPS SmartPost® for heavier packages. An email that includes the tracking and shipping information will be sent to you as soon as your order has been shipped. Please note that general public holidays will not be counted as business days in the shipping time frame for shipping companies. In the event that your order is unable to be delivered with the information you provide, we will issue a refund for the product, but not for the shipping cost plus a 15% restocking fee if the products are not damaged. If you would like the order to be sent again to a corrected address, we will charge you the reshipment cost but we will waive the 15% restocking fee. Please email us if you have any other queries on the shipping information at email@example.com.
Attention: All sale priced merchandise is FINAL SALE and non-returnable.
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us at firstname.lastname@example.org within 3 days from the delivery date and follow the procedure as follows.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
If the item is still within the validity period of this warranty:
We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.
If the item is outside the validity period of this warranty:
The customer shall be held responsible for all the shipping fees and charges when returning the defective product.
Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
- Photos of the front and the back of the package or box;
- Partial shipment slips (if applicable);
- Photo or video of the defective item;
- Photo or video and a detailed description of the problem;
Within 30 days (from the delivery date)
Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
If the products malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 30 days of receiving the product, you can return the product back to us. You should receive an e-mail with the shipment date and other details after your order has been shipped. Once we receive and approve the return a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt).
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
- Photos or a video of the incorrect item;
- Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
Return unsatisfactory products
If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.